Refund policy

Refund, Return & Reshipment Policy

Effective Date: August 1, 2025 (Updated October 2025)
Contact: support@tarjitrends.com

1. Overview

At Tarji Trends, we are committed to providing high-quality products and customer satisfaction. All orders are fulfilled by third-party suppliers and logistics partners. This policy outlines the conditions under which returns, refunds, or reshipments may be processed, including vendor-specific policies.

2. Submitting a Claim

All requests for refunds, returns, or reshipments must be submitted directly to Tarji Trends via email at support@tarjitrends.com. Please do not contact our suppliers or fulfillment partners directly.

To help us process your claim efficiently, please provide:

  • Clear photos or videos showing the issue with the product (videos preferred if photos are insufficient).
  • A copy or screenshot of any correspondence or dispute filed through payment platforms or other channels.
  • Your order number and contact information.

3. Eligibility for Refunds, Returns, or Reshipments

Claims will be considered under the following circumstances:

  • Delayed Orders: Orders not received within the estimated delivery timeframe.
  • Non-Delivery: Tracking confirms the item was not delivered.
  • Damaged Products: Items arrive damaged or defective.
  • Incorrect or Missing Items: Wrong products or missing items from the shipment.
  • Order Cancellation: Only allowed prior to order fulfillment.

Please Note:

  • Claims must be submitted within 7 calendar days of estimated delivery or tracking confirmation.
  • Some products, such as personalized/custom items, digital goods, or sale items, may be excluded from returns or refunds.

4. Vendor-Specific Return Policies

  • Returns due to buyer’s remorse or change of mind are generally not accepted.
  • Returns or refunds are only available if the item is damaged, defective, or incorrect.
  • Contact us within 7 days of delivery with photos to request a resolution.
  • We will work with our fulfillment partners to verify and provide a refund or replacement where applicable.

Other vendor-specific terms may apply for certain products. Customers will be informed if additional restrictions exist.

5. Return Process

  • Returns must be authorized by Tarji Trends; unauthorized returns will not be accepted.
  • Once approved, you will receive instructions for the return shipping address and procedures.
  • Return shipping costs are generally the responsibility of the customer unless otherwise specified.
  • Returned items must be in original condition, unused, and in original packaging.
  • Refunds or credits will be processed once the item is received and inspected.

6. Limitations and Exclusions

  • Refunds or reshipments are not available for delays or non-delivery caused by incorrect or incomplete shipping addresses provided by the customer.
  • Tarji Trends is not responsible for customs duties, taxes, or import fees applied by your country.
  • Claims related to buyer’s remorse, change of mind, or dissatisfaction with appearance do not qualify for returns or refunds (except where allowed by vendor-specific policies).
  • Force majeure events (natural disasters, pandemics, war, etc.) may affect shipping times and claims.

7. Shipping and Delivery

Shipping timelines vary by product and destination. We provide estimates but cannot guarantee delivery dates.
Once your order is shipped, tracking information will be provided. Please monitor your shipment for updates.

8. Contact and Support

For questions or to submit a claim, contact:
Email: support@tarjitrends.com
Our team will respond within 2–3 business days.

9. Policy Updates

Tarji Trends reserves the right to modify this policy at any time. Updates will be posted on our website and become effective immediately.